NTL sucks

21 September 2004


NTL Customer Service
PO Box 50
Manchester M22 0BA

Dear NTL Group Limited:

RE: Order No xxx, Customer Account Number xxx

Further to our telephone conversation today, would you please confirm the following:
1. Per my order of 5/8/2004, the service ordered was 750k broadband, not 300k, please confirm the service has been upgrade to that ordered.
2. Per my telephone conversation with Ben Jones, NTL Advisor, (07812) 207083 on 1/9/2004, the package deal we signed up for was broadband internet and telephone service, with “free line rental for one year”. Would you confirm that the billing has been updated accordingly.
3. Per my on-line order of 5/8/2004, the account should be paid by direct debit. You have lost those direct debit details, so I provide them here again for you easy convenience. Sort Code: xxx, Account xxx, Name: xxx. Would you please confirm that you have established the direct debit.

Yours truly,



Encl.

14 November 2004


NTL
Ntl House
Barley Wood Business Park
Hook Hampshire
RG27 9UP

Dear NTL Group Limited:

RE: Customer Account Number xxx

Further to your undated direct debit confirmation and account statement dated 8 November 2004, I advise that you have incorrect direct debit account number.

The correct details are: Sort Code: xxx, Account xxx, Name: xxx.

Would you please correct your records and begin the automatic direct debit payment of my account forthwith, including the 53.98 current outstanding balance.


5 January 2005


NTL
Ntl House
Barley Wood Business Park
Hook Hampshire
RG27 9UP

Dear NTL Group Limited:

RE: Customer Account Number xxx

I returned from Christmas holidays this year to find that you had suspended my telephone and cable internet services. This was allegedly due to non-payment of my account.

Might I ask why you did not follow the instructions contained in my letter to you of 14 November 2004, a copy of which I enclose herewith for your easy reference, which in part stated “Would you please correct your records and begin the automatic direct debit payment of my account forthwith, including the 53.98 current outstanding balance.” [emphasis added]?

Yours truly,



xxx

Encl.

7 February 2005


NTL
Ntl House
Barley Wood Business Park
Hook Hampshire
RG27 9UP

Dear NTL Group Limited:

RE: Customer Account Number xxx

May I please have a response to, or at least an acknowledgement of, my letter to you dated 5 January 2005, a copy of which I enclose herewith for your easy reference.


16 March 2005


NTL
Ntl House
Barley Wood Business Park
Hook Hampshire
RG27 9UP REGISTERED MAIL

Dear NTL Group Limited:

RE: Customer Account Number xxx

May I please have a response to, or at least an acknowledgement of, my letter to you dated 5 January 2005, a copy of which I enclose herewith for your easy reference.

Yours truly,



xxx

Encls. (letters of 5 January 2005 and 7 February 2005)


12 April 2005

Customer Concern
Concord House
Concord Business Park
Threapwood Road
Wythenshawe
Manchester
M22 0EY RECORDED DELIVERY

Dear Customer Concern:

RE: Customer Account Number xxx

May I please have a response to, or at least an acknowledgement of, my letter to you dated 5 January 2005, a copy of which I enclose herewith for your easy reference.

Yours truly,



Gary Timuss

Encls. (letters of 14 November 2004 and 5 January 2005 and 7 February 2005 and 16 March 2005)