NTL sucks so badly it hurts

28 February 2006


Customer Concern
Concord Business Park
Threapwood Road
Wythenshawe
Manchester M22 0EY
United Kingdom

Dear NTL:

RE: Closure of Account

I have your bill dated 8 February 2006. You have made some errors on it.

Given that I rang you on 23 January 2006 and you said that you would end the service on 7 February 2006, as I requested, and given that I confirmed that arrangement by letter dated 23 January 2006, a copy of which I enclose herewith for your easy reference, I cannot see how you can possibly charge me for any services on or after 8 February 2006. By my reckoning the balance due is £36.37, and I enclose herewith payment in that amount to enable you to close the account. Please do so.

I found NTL Customer Service, when I rang on 23 February 2005, to be most unhelpful. They told me the balance on the account was zero. I left my telephone number for someone to ring me back, but nobody ever did. My new number is +61 xxx. It would be nice if you apologized for your error, for not calling me back when you said that you would, and if you would now close the account.

Yours truly,



xxx

Encls: cheque for £36.37, bill dated 8 February 2006, and letter to you dated 23 January 2006


23 January 2006

Ntl Limited
Concord Business Park
Shadowmoss Road
Wythenshawe
Manchester M22 0BA


Dear NTL Group Limited:

RE: Customer Account Number 53568990

This will confirm my telephone conversation with your customer service representative today on 0800 052 2000, where I confirm that I will be moving out of the country.

You will terminate all services delivered to xxx effective 7 February 2006. You may send the final invoice and any refund due to the address above and it will be forwarded by Royal Mail.

Yours truly,