-----Original Message-----
From: xxx
Sent: Wednesday, August 09, 2006 8:42 AM
To: 'fsa_webcare@adp.com'
Subject: RE: ADP Benefit Services
That was not my question.
My question is why, when I spent an hour on the phone talking to your live representative, she gave me incorrect information. Why did she refuse to investigate the problem?
-----Original Message-----
From: fsa_webcare@adp.com [mailto:fsa_webcare@adp.com]
Sent: Wednesday, August 09, 2006 4:34 AM
Subject: RE: ADP Benefit Services
Dear Mr./Ms. xxx,
In response to your e-mail sent with regards to your substantiation for
claim #xxx in the amount of $xxx has been received and was approved
on 7/23/2006. No further documentation is required at this time.
If you are in need of further assistance or require the assistance of a live
representative, please contact us at 800-654-6695. For enhanced convenience
and ease of use, we recommend contacting us via email by logging in to our
secure website at www.flexdirect.adp.com.
Thank you,
FSA Web Care
This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, notify the sender immediately by
return email and delete the message and any attachments from your system. KB
-----Original Message-----
From: xxx
Sent: Tuesday, August 08, 2006 12:10 AM
To: fsa_webcare@adp.com
Subject: FW: ADP Benefit Services
May I please have a response to my e-mail to you of July 25, 2006?
-----Original Message-----
From: xxx
Sent: Tuesday, July 25, 2006 12:43 PM
To: 'fsa_webcare@adp.com'
Subject: RE: ADP Benefit Services
Could you kindly explain why this explanation you have given differs from the one I received when I rang 800-654-6695 on Thursday July 20?
-----Original Message-----
From: fsa_webcare@adp.com [mailto:fsa_webcare@adp.com]
Sent: Friday, July 21, 2006 4:12 AM
To: xxx
Subject: RE: ADP Benefit Services
Dear Mr./Ms. xxx,
In response to your email sent regarding the FlexDirect Card was recently
declined because the Merchant Code in the merchant's credit card machine,
did not have a code that was approved by the card. Merchant codes are
transmitted by the actual credit card machine to indicate type of merchant
(i.e.: warehouse store, grocery store, doctor's office, daycare provider,
etc.). When a transaction occurs with the FlexDirect Card the only
information received is the merchant name, the date of the transaction,
merchant code, and the amount. If the merchant code is not on the approved
list, the transaction will be declined.
We have forwarded this issue to our FlexDirect Card Support Team to review
and approve the merchant code so that transactions at this provider will be
approved in the future.
If you are in need of further assistance or require the assistance of a live
representative, please contact us at 800-654-6695. For enhanced convenience
and ease of use, we recommend contacting us via email by logging in to our
secure website at www.flexdirect.adp.com.
Thank you,
FSA Web Care
This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, notify the sender immediately by
return email and delete the message and any attachments from your system.
KSR
-----Original Message-----
From: xxx
Sent: Wednesday, July 19, 2006 8:08 PM
To: fsa_webcare@adp.com
Subject: ADP Benefit Services
Importance: High
ADP Benefit Services - Participant Assistance Request
PARTICIPANT NAME: xxx
SAM EMP ID: xxx
LAST 4 OF SSN: xxx
EMPLOYER NAME: xxx
SUBJECT: transaction declined
PARTICIPANT EMAIL: xxx
ISSUE: Claims
TIME: 7/19/2006 10:07:56 PM
REQUEST:
xx Medical Foundation claims that their attempt to debit my flexdirect visa card xxx with $xxx on 7/17 and 7/18 were both declined.
Please advise why.
3 comments:
ADP Benefit services suck majorly. I am dealing with their shenanigans right now. They blocked my Visa in 2008 due to a purchase for $25 that was a co-payment at a medical clinic, $9.49 at a pharmacy register for antacid 150mg pills, $35 co-pay for another medical clinic, and a $16.50 prescription at a pharmacy. They claim that they do not flag charges of $10, $20, and $30, but those that are in incriments of $5. I've substantiated these charges since July, 2008 and even again in November '09 and just today. I got Costco Wholesale to print a report of my register transaction, stamp it, and attach the Store Manager's card and sign it. ADP will not respond to my emails or even tell me if they are going to approve the substantiation. They've only approved $30 in claims this year and I have a $700 health spending account.
I switched from Paychecx to ADP a year ago, and it was the single worst business decision I had ever made (And that is saying something) ADP is horrible at customer support and service. You simply cannot get in touch with an actual person. I received so much junk email and other correspondence trying to sell me additional services that I really did not want or need, that is was hard to find the actual stuff I needed to pay attention to.
EVERY email from ADP contained a sig that said "Do not respond to this email it comes from an unattended mailbox" however, there was never any information about who or how to contact someone if I did have a question.
I was promised big savings from ADP but it ended up costing me more and all I got was a head ache.
After 1 year with ADP I switched back to Paychex and do not regret leaving ADP's sorry but in my rear view mirror
I had my card shut-off for a $10.74 charge to Quest Diagnostics (you know the single largest medical lab services in the WORLD). They wanted substantiation for my primary care physician (office at same location for >15 years). Last year (my first) went fairly un eventful, several substantiation claims which I responded. They can't provide ANY details for the charges except a phones number and they just send spam. They forget, this was OUR money in the first place! After this year, I'm out! Screw the supposed savings, the amount of time I have spent tracking down documentation, faxing, and calling everyone is NOT worth it. ADP sucks! This is the FIRST year I've gotten my W-2s before January 31st!! They have real issues.
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