the new at&t sucks as bad as pacific bell did

September 3, 2006

at&t
PO Box 5077
Des Plaines, IL 60017-6077

Dear at&t:

I return herewith to you your letter to me dated August 17, 2006 which I received yesterday.

On March 16, 2006, I did purchase your JustCall Plus calling plan. However, I experienced the following problems with it:
1. you did not bill my usage in accordance with the calling plan. I had to call customer service three times, speaking to five different people before one applied a credit, then was forwarded to a sixth person who re-instated the order that apparently had become “lost”, even though you had e-mailed me a confirmation number and an activation date.
2. you without notice suspended my long distance service on March 24 allegedly for going over my credit limit, due to the incorrect charging that was your error.
3. you then (i.e. after suspension) notified me that I had an adverse credit rating and would cap my usage at $200. As I had an “excellent” credit rating, I twice wrote you to ask why you thought it was bad, but you never replied.
4. you then also got my May bill wrong for the same reason as you had the April bill wrong, and I had to make three additional telephone calls to get that sorted out, even though you already knew about your error.

For those reasons, I ceased to be an at&t long distance customer on May 27, 2006, and I notified you in writing of that on July 6 (as you had not replied to my follow up letter of May 27, 2006).

I find it incredulous that you would write to me on August 17 claiming that I am a “happy” and “satisfied” customer. Please check your records again, I am not an at&t long distance customer, nor do I wish to be.

Yours very truly,