NTL sucks badly

22 December 2005

Ntl Limited
Concord Business Park
Shadowmoss Road
Wythenshawe
Manchester M22 0BA RECORDED DELIVERY

Customer Concern
Concord House
Concord Business Park
Threapwood Road
Wythenshawe
Manchester
M22 0EY RECORDED DELIVERY

Dear NTL Group Limited:

RE: Customer Account Number xxx

Thank you for your letter of 1st December 2005, a copy of which I enclose herewith for your easy reference.

This will confirm my telephone conversation with your customer service representative today on 0800 052 2000, where we discussed in detail the billing of telephone line rental on this account.

I further confirm that we both agreed that the situation is as follows:
1. Line rental was due for the time period 8 September 2005 – 7 December 2005 as a result of the expiration of the ‘1 year free line rental’ offer when broadband service was ordered and both services began on 8 September 2004 (see enclosed letter dated 21 September 2004).
2. You billed me 31.50 for telephone line rental for the 3 month period 8 September 2005 – 7 December 2005
3. You also billed me 4.55 for telephone line rental for the period 25 November 2005 – 7 December 2005
4. This constitutes an over-billing of 4.55 and I can expect to see a 4.55 credit on my bill of 8 January 2006.

Yours truly,



xxx
Encl.