22 December 2005
Ntl Limited
Concord Business Park
Shadowmoss Road
Wythenshawe
Manchester M22 0BA RECORDED DELIVERY
Customer Concern
Concord House
Concord Business Park
Threapwood Road
Wythenshawe
Manchester
M22 0EY RECORDED DELIVERY
Dear NTL Group Limited:
RE: Customer Account Number xxx
Thank you for your letter of 1st December 2005, a copy of which I enclose herewith for your easy reference.
This will confirm my telephone conversation with your customer service representative today on 0800 052 2000, where we discussed in detail the billing of telephone line rental on this account.
I further confirm that we both agreed that the situation is as follows:
1. Line rental was due for the time period 8 September 2005 – 7 December 2005 as a result of the expiration of the ‘1 year free line rental’ offer when broadband service was ordered and both services began on 8 September 2004 (see enclosed letter dated 21 September 2004).
2. You billed me 31.50 for telephone line rental for the 3 month period 8 September 2005 – 7 December 2005
3. You also billed me 4.55 for telephone line rental for the period 25 November 2005 – 7 December 2005
4. This constitutes an over-billing of 4.55 and I can expect to see a 4.55 credit on my bill of 8 January 2006.
Yours truly,
xxx
Encl.
Sunday, September 03, 2006
NTL sucks
21 September 2004
NTL Customer Service
PO Box 50
Manchester M22 0BA
Dear NTL Group Limited:
RE: Order No xxx, Customer Account Number xxx
Further to our telephone conversation today, would you please confirm the following:
1. Per my order of 5/8/2004, the service ordered was 750k broadband, not 300k, please confirm the service has been upgrade to that ordered.
2. Per my telephone conversation with Ben Jones, NTL Advisor, (07812) 207083 on 1/9/2004, the package deal we signed up for was broadband internet and telephone service, with “free line rental for one year”. Would you confirm that the billing has been updated accordingly.
3. Per my on-line order of 5/8/2004, the account should be paid by direct debit. You have lost those direct debit details, so I provide them here again for you easy convenience. Sort Code: xxx, Account xxx, Name: xxx. Would you please confirm that you have established the direct debit.
Yours truly,
Encl.
14 November 2004
NTL
Ntl House
Barley Wood Business Park
Hook Hampshire
RG27 9UP
Dear NTL Group Limited:
RE: Customer Account Number xxx
Further to your undated direct debit confirmation and account statement dated 8 November 2004, I advise that you have incorrect direct debit account number.
The correct details are: Sort Code: xxx, Account xxx, Name: xxx.
Would you please correct your records and begin the automatic direct debit payment of my account forthwith, including the 53.98 current outstanding balance.
5 January 2005
NTL
Ntl House
Barley Wood Business Park
Hook Hampshire
RG27 9UP
Dear NTL Group Limited:
RE: Customer Account Number xxx
I returned from Christmas holidays this year to find that you had suspended my telephone and cable internet services. This was allegedly due to non-payment of my account.
Might I ask why you did not follow the instructions contained in my letter to you of 14 November 2004, a copy of which I enclose herewith for your easy reference, which in part stated “Would you please correct your records and begin the automatic direct debit payment of my account forthwith, including the 53.98 current outstanding balance.” [emphasis added]?
Yours truly,
xxx
Encl.
7 February 2005
NTL
Ntl House
Barley Wood Business Park
Hook Hampshire
RG27 9UP
Dear NTL Group Limited:
RE: Customer Account Number xxx
May I please have a response to, or at least an acknowledgement of, my letter to you dated 5 January 2005, a copy of which I enclose herewith for your easy reference.
16 March 2005
NTL
Ntl House
Barley Wood Business Park
Hook Hampshire
RG27 9UP REGISTERED MAIL
Dear NTL Group Limited:
RE: Customer Account Number xxx
May I please have a response to, or at least an acknowledgement of, my letter to you dated 5 January 2005, a copy of which I enclose herewith for your easy reference.
Yours truly,
xxx
Encls. (letters of 5 January 2005 and 7 February 2005)
12 April 2005
Customer Concern
Concord House
Concord Business Park
Threapwood Road
Wythenshawe
Manchester
M22 0EY RECORDED DELIVERY
Dear Customer Concern:
RE: Customer Account Number xxx
May I please have a response to, or at least an acknowledgement of, my letter to you dated 5 January 2005, a copy of which I enclose herewith for your easy reference.
Yours truly,
Gary Timuss
Encls. (letters of 14 November 2004 and 5 January 2005 and 7 February 2005 and 16 March 2005)
NTL Customer Service
PO Box 50
Manchester M22 0BA
Dear NTL Group Limited:
RE: Order No xxx, Customer Account Number xxx
Further to our telephone conversation today, would you please confirm the following:
1. Per my order of 5/8/2004, the service ordered was 750k broadband, not 300k, please confirm the service has been upgrade to that ordered.
2. Per my telephone conversation with Ben Jones, NTL Advisor, (07812) 207083 on 1/9/2004, the package deal we signed up for was broadband internet and telephone service, with “free line rental for one year”. Would you confirm that the billing has been updated accordingly.
3. Per my on-line order of 5/8/2004, the account should be paid by direct debit. You have lost those direct debit details, so I provide them here again for you easy convenience. Sort Code: xxx, Account xxx, Name: xxx. Would you please confirm that you have established the direct debit.
Yours truly,
Encl.
14 November 2004
NTL
Ntl House
Barley Wood Business Park
Hook Hampshire
RG27 9UP
Dear NTL Group Limited:
RE: Customer Account Number xxx
Further to your undated direct debit confirmation and account statement dated 8 November 2004, I advise that you have incorrect direct debit account number.
The correct details are: Sort Code: xxx, Account xxx, Name: xxx.
Would you please correct your records and begin the automatic direct debit payment of my account forthwith, including the 53.98 current outstanding balance.
5 January 2005
NTL
Ntl House
Barley Wood Business Park
Hook Hampshire
RG27 9UP
Dear NTL Group Limited:
RE: Customer Account Number xxx
I returned from Christmas holidays this year to find that you had suspended my telephone and cable internet services. This was allegedly due to non-payment of my account.
Might I ask why you did not follow the instructions contained in my letter to you of 14 November 2004, a copy of which I enclose herewith for your easy reference, which in part stated “Would you please correct your records and begin the automatic direct debit payment of my account forthwith, including the 53.98 current outstanding balance.” [emphasis added]?
Yours truly,
xxx
Encl.
7 February 2005
NTL
Ntl House
Barley Wood Business Park
Hook Hampshire
RG27 9UP
Dear NTL Group Limited:
RE: Customer Account Number xxx
May I please have a response to, or at least an acknowledgement of, my letter to you dated 5 January 2005, a copy of which I enclose herewith for your easy reference.
16 March 2005
NTL
Ntl House
Barley Wood Business Park
Hook Hampshire
RG27 9UP REGISTERED MAIL
Dear NTL Group Limited:
RE: Customer Account Number xxx
May I please have a response to, or at least an acknowledgement of, my letter to you dated 5 January 2005, a copy of which I enclose herewith for your easy reference.
Yours truly,
xxx
Encls. (letters of 5 January 2005 and 7 February 2005)
12 April 2005
Customer Concern
Concord House
Concord Business Park
Threapwood Road
Wythenshawe
Manchester
M22 0EY RECORDED DELIVERY
Dear Customer Concern:
RE: Customer Account Number xxx
May I please have a response to, or at least an acknowledgement of, my letter to you dated 5 January 2005, a copy of which I enclose herewith for your easy reference.
Yours truly,
Gary Timuss
Encls. (letters of 14 November 2004 and 5 January 2005 and 7 February 2005 and 16 March 2005)
NTL sucks so badly it hurts
28 February 2006
Customer Concern
Concord Business Park
Threapwood Road
Wythenshawe
Manchester M22 0EY
United Kingdom
Dear NTL:
RE: Closure of Account
I have your bill dated 8 February 2006. You have made some errors on it.
Given that I rang you on 23 January 2006 and you said that you would end the service on 7 February 2006, as I requested, and given that I confirmed that arrangement by letter dated 23 January 2006, a copy of which I enclose herewith for your easy reference, I cannot see how you can possibly charge me for any services on or after 8 February 2006. By my reckoning the balance due is £36.37, and I enclose herewith payment in that amount to enable you to close the account. Please do so.
I found NTL Customer Service, when I rang on 23 February 2005, to be most unhelpful. They told me the balance on the account was zero. I left my telephone number for someone to ring me back, but nobody ever did. My new number is +61 xxx. It would be nice if you apologized for your error, for not calling me back when you said that you would, and if you would now close the account.
Yours truly,
xxx
Encls: cheque for £36.37, bill dated 8 February 2006, and letter to you dated 23 January 2006
23 January 2006
Ntl Limited
Concord Business Park
Shadowmoss Road
Wythenshawe
Manchester M22 0BA
Dear NTL Group Limited:
RE: Customer Account Number 53568990
This will confirm my telephone conversation with your customer service representative today on 0800 052 2000, where I confirm that I will be moving out of the country.
You will terminate all services delivered to xxx effective 7 February 2006. You may send the final invoice and any refund due to the address above and it will be forwarded by Royal Mail.
Yours truly,
Customer Concern
Concord Business Park
Threapwood Road
Wythenshawe
Manchester M22 0EY
United Kingdom
Dear NTL:
RE: Closure of Account
I have your bill dated 8 February 2006. You have made some errors on it.
Given that I rang you on 23 January 2006 and you said that you would end the service on 7 February 2006, as I requested, and given that I confirmed that arrangement by letter dated 23 January 2006, a copy of which I enclose herewith for your easy reference, I cannot see how you can possibly charge me for any services on or after 8 February 2006. By my reckoning the balance due is £36.37, and I enclose herewith payment in that amount to enable you to close the account. Please do so.
I found NTL Customer Service, when I rang on 23 February 2005, to be most unhelpful. They told me the balance on the account was zero. I left my telephone number for someone to ring me back, but nobody ever did. My new number is +61 xxx. It would be nice if you apologized for your error, for not calling me back when you said that you would, and if you would now close the account.
Yours truly,
xxx
Encls: cheque for £36.37, bill dated 8 February 2006, and letter to you dated 23 January 2006
23 January 2006
Ntl Limited
Concord Business Park
Shadowmoss Road
Wythenshawe
Manchester M22 0BA
Dear NTL Group Limited:
RE: Customer Account Number 53568990
This will confirm my telephone conversation with your customer service representative today on 0800 052 2000, where I confirm that I will be moving out of the country.
You will terminate all services delivered to xxx effective 7 February 2006. You may send the final invoice and any refund due to the address above and it will be forwarded by Royal Mail.
Yours truly,
Days Inn censorship sucks [they never replied]
October 24, 2005
Dear Days Inn:
RE: My stay on 22 October 2005
I stayed with you in Room 117 on the night of 22 October 2005. There are a number of observations and points arising from that stay.
- The room had a cob-web dangling from the main interior light. Perhaps you might like to remove it.
- The bathroom was lit by a florescent lamp that was flickering rapidly enough to induce a headache. Perhaps you would like to replace it.
- The plug socket near the bed has come out of the wall and is loose. You may wish to re-affix it before someone gets electrocuted.
- I had to contact reception twice during my stay to have the wireless internet router turned on. I was never told the exact cause of the fault, but its reliability is questionable.
- During the times that the Internet was working, the signal strength was very, very low. Given that I specifically requested wireless Internet access with the reservation, you may consider allocating rooms to those who requested Internet access closer to your base station.
- During the times that the Internet was working, several of the websites I attempted to visit were blocked allegedly for “pornography”. I specifically assert that those websites were not pornographic, but even if they were, I question what authority you have to censor my communications with third parties within the confines of my hotel room where such communication does not affect any health, safety or legal issue?
May I please have your response to point #6 forthwith.
Yours truly,
ADP Benefit Services suck
-----Original Message-----
From: xxx
Sent: Wednesday, August 09, 2006 8:42 AM
To: 'fsa_webcare@adp.com'
Subject: RE: ADP Benefit Services
That was not my question.
My question is why, when I spent an hour on the phone talking to your live representative, she gave me incorrect information. Why did she refuse to investigate the problem?
-----Original Message-----
From: fsa_webcare@adp.com [mailto:fsa_webcare@adp.com]
Sent: Wednesday, August 09, 2006 4:34 AM
Subject: RE: ADP Benefit Services
Dear Mr./Ms. xxx,
In response to your e-mail sent with regards to your substantiation for
claim #xxx in the amount of $xxx has been received and was approved
on 7/23/2006. No further documentation is required at this time.
If you are in need of further assistance or require the assistance of a live
representative, please contact us at 800-654-6695. For enhanced convenience
and ease of use, we recommend contacting us via email by logging in to our
secure website at www.flexdirect.adp.com.
Thank you,
FSA Web Care
This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, notify the sender immediately by
return email and delete the message and any attachments from your system. KB
-----Original Message-----
From: xxx
Sent: Tuesday, August 08, 2006 12:10 AM
To: fsa_webcare@adp.com
Subject: FW: ADP Benefit Services
May I please have a response to my e-mail to you of July 25, 2006?
-----Original Message-----
From: xxx
Sent: Tuesday, July 25, 2006 12:43 PM
To: 'fsa_webcare@adp.com'
Subject: RE: ADP Benefit Services
Could you kindly explain why this explanation you have given differs from the one I received when I rang 800-654-6695 on Thursday July 20?
-----Original Message-----
From: fsa_webcare@adp.com [mailto:fsa_webcare@adp.com]
Sent: Friday, July 21, 2006 4:12 AM
To: xxx
Subject: RE: ADP Benefit Services
Dear Mr./Ms. xxx,
In response to your email sent regarding the FlexDirect Card was recently
declined because the Merchant Code in the merchant's credit card machine,
did not have a code that was approved by the card. Merchant codes are
transmitted by the actual credit card machine to indicate type of merchant
(i.e.: warehouse store, grocery store, doctor's office, daycare provider,
etc.). When a transaction occurs with the FlexDirect Card the only
information received is the merchant name, the date of the transaction,
merchant code, and the amount. If the merchant code is not on the approved
list, the transaction will be declined.
We have forwarded this issue to our FlexDirect Card Support Team to review
and approve the merchant code so that transactions at this provider will be
approved in the future.
If you are in need of further assistance or require the assistance of a live
representative, please contact us at 800-654-6695. For enhanced convenience
and ease of use, we recommend contacting us via email by logging in to our
secure website at www.flexdirect.adp.com.
Thank you,
FSA Web Care
This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, notify the sender immediately by
return email and delete the message and any attachments from your system.
KSR
-----Original Message-----
From: xxx
Sent: Wednesday, July 19, 2006 8:08 PM
To: fsa_webcare@adp.com
Subject: ADP Benefit Services
Importance: High
ADP Benefit Services - Participant Assistance Request
PARTICIPANT NAME: xxx
SAM EMP ID: xxx
LAST 4 OF SSN: xxx
EMPLOYER NAME: xxx
SUBJECT: transaction declined
PARTICIPANT EMAIL: xxx
ISSUE: Claims
TIME: 7/19/2006 10:07:56 PM
REQUEST:
xx Medical Foundation claims that their attempt to debit my flexdirect visa card xxx with $xxx on 7/17 and 7/18 were both declined.
Please advise why.
the new at&t sucks as bad as pacific bell did
September 3, 2006
at&t
PO Box 5077
Des Plaines, IL 60017-6077
Dear at&t:
I return herewith to you your letter to me dated August 17, 2006 which I received yesterday.
On March 16, 2006, I did purchase your JustCall Plus calling plan. However, I experienced the following problems with it:
1. you did not bill my usage in accordance with the calling plan. I had to call customer service three times, speaking to five different people before one applied a credit, then was forwarded to a sixth person who re-instated the order that apparently had become “lost”, even though you had e-mailed me a confirmation number and an activation date.
2. you without notice suspended my long distance service on March 24 allegedly for going over my credit limit, due to the incorrect charging that was your error.
3. you then (i.e. after suspension) notified me that I had an adverse credit rating and would cap my usage at $200. As I had an “excellent” credit rating, I twice wrote you to ask why you thought it was bad, but you never replied.
4. you then also got my May bill wrong for the same reason as you had the April bill wrong, and I had to make three additional telephone calls to get that sorted out, even though you already knew about your error.
For those reasons, I ceased to be an at&t long distance customer on May 27, 2006, and I notified you in writing of that on July 6 (as you had not replied to my follow up letter of May 27, 2006).
I find it incredulous that you would write to me on August 17 claiming that I am a “happy” and “satisfied” customer. Please check your records again, I am not an at&t long distance customer, nor do I wish to be.
Yours very truly,
at&t
PO Box 5077
Des Plaines, IL 60017-6077
Dear at&t:
I return herewith to you your letter to me dated August 17, 2006 which I received yesterday.
On March 16, 2006, I did purchase your JustCall Plus calling plan. However, I experienced the following problems with it:
1. you did not bill my usage in accordance with the calling plan. I had to call customer service three times, speaking to five different people before one applied a credit, then was forwarded to a sixth person who re-instated the order that apparently had become “lost”, even though you had e-mailed me a confirmation number and an activation date.
2. you without notice suspended my long distance service on March 24 allegedly for going over my credit limit, due to the incorrect charging that was your error.
3. you then (i.e. after suspension) notified me that I had an adverse credit rating and would cap my usage at $200. As I had an “excellent” credit rating, I twice wrote you to ask why you thought it was bad, but you never replied.
4. you then also got my May bill wrong for the same reason as you had the April bill wrong, and I had to make three additional telephone calls to get that sorted out, even though you already knew about your error.
For those reasons, I ceased to be an at&t long distance customer on May 27, 2006, and I notified you in writing of that on July 6 (as you had not replied to my follow up letter of May 27, 2006).
I find it incredulous that you would write to me on August 17 claiming that I am a “happy” and “satisfied” customer. Please check your records again, I am not an at&t long distance customer, nor do I wish to be.
Yours very truly,
Subscribe to:
Posts (Atom)