ADP Benefit Services suck

-----Original Message-----
From: xxx
Sent: Wednesday, August 09, 2006 8:42 AM
To: 'fsa_webcare@adp.com'
Subject: RE: ADP Benefit Services

That was not my question.

My question is why, when I spent an hour on the phone talking to your live representative, she gave me incorrect information. Why did she refuse to investigate the problem?

-----Original Message-----

From: fsa_webcare@adp.com [mailto:fsa_webcare@adp.com]

Sent: Wednesday, August 09, 2006 4:34 AM

Subject: RE: ADP Benefit Services

Dear Mr./Ms. xxx,

In response to your e-mail sent with regards to your substantiation for

claim #xxx in the amount of $xxx has been received and was approved

on 7/23/2006. No further documentation is required at this time.

If you are in need of further assistance or require the assistance of a live

representative, please contact us at 800-654-6695. For enhanced convenience

and ease of use, we recommend contacting us via email by logging in to our

secure website at www.flexdirect.adp.com.

Thank you,

FSA Web Care

This message and any attachments are intended only for the use of the

addressee and may contain information that is privileged and confidential.

If the reader of the message is not the intended recipient or an authorized

representative of the intended recipient, you are hereby notified that any

dissemination of this communication is strictly prohibited. If you have

received this communication in error, notify the sender immediately by

return email and delete the message and any attachments from your system. KB

-----Original Message-----

From: xxx

Sent: Tuesday, August 08, 2006 12:10 AM

To: fsa_webcare@adp.com

Subject: FW: ADP Benefit Services

May I please have a response to my e-mail to you of July 25, 2006?

-----Original Message-----

From: xxx

Sent: Tuesday, July 25, 2006 12:43 PM

To: 'fsa_webcare@adp.com'

Subject: RE: ADP Benefit Services

Could you kindly explain why this explanation you have given differs from the one I received when I rang 800-654-6695 on Thursday July 20?

xxx Medical Foundation told me that the payment was declined, never approved. You told me that the payment was declined, never approved. The person whom I spoke to on July 20 told me the payment was approved. The person I spoke to on July 20 refused to investigate what went wrong, and told me it was my problem if there was an error to go back and try again.

-----Original Message-----

From: fsa_webcare@adp.com [mailto:fsa_webcare@adp.com]

Sent: Friday, July 21, 2006 4:12 AM

To: xxx

Subject: RE: ADP Benefit Services

Dear Mr./Ms. xxx,

In response to your email sent regarding the FlexDirect Card was recently

declined because the Merchant Code in the merchant's credit card machine,

did not have a code that was approved by the card. Merchant codes are

transmitted by the actual credit card machine to indicate type of merchant

(i.e.: warehouse store, grocery store, doctor's office, daycare provider,

etc.). When a transaction occurs with the FlexDirect Card the only

information received is the merchant name, the date of the transaction,

merchant code, and the amount. If the merchant code is not on the approved

list, the transaction will be declined.

We have forwarded this issue to our FlexDirect Card Support Team to review

and approve the merchant code so that transactions at this provider will be

approved in the future.

If you are in need of further assistance or require the assistance of a live

representative, please contact us at 800-654-6695. For enhanced convenience

and ease of use, we recommend contacting us via email by logging in to our

secure website at www.flexdirect.adp.com.

Thank you,

FSA Web Care

This message and any attachments are intended only for the use of the

addressee and may contain information that is privileged and confidential.

If the reader of the message is not the intended recipient or an authorized

representative of the intended recipient, you are hereby notified that any

dissemination of this communication is strictly prohibited. If you have

received this communication in error, notify the sender immediately by

return email and delete the message and any attachments from your system.

KSR

-----Original Message-----

From: xxx

Sent: Wednesday, July 19, 2006 8:08 PM

To: fsa_webcare@adp.com

Subject: ADP Benefit Services

Importance: High

ADP Benefit Services - Participant Assistance Request

PARTICIPANT NAME: xxx

SAM EMP ID: xxx

LAST 4 OF SSN: xxx

EMPLOYER NAME: xxx

SUBJECT: transaction declined

PARTICIPANT EMAIL: xxx

ISSUE: Claims

TIME: 7/19/2006 10:07:56 PM

REQUEST:

xx Medical Foundation claims that their attempt to debit my flexdirect visa card xxx with $xxx on 7/17 and 7/18 were both declined.

Please advise why.